Shipping & Returns
Fast, reliable delivery all over Bangladesh with our trusted courier service.
Our Delivery Services
Merchant and Customer Satisfaction is Our First Priority
We offer the lowest delivery charge with the highest value along with 100% safety of your product. Our courier service delivers your parcels in every corner of Bangladesh right on time.
Express & Standard Delivery
We deliver parcels in metropolitan cities of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi within 24-72 hours and provide express delivery on-demand within 4-6 hours from Pick-up point to customer drop point (Dhaka Only).
Nationwide Delivery
Our Courier service delivers parcels all over Bangladesh. Home delivery available in every district where you can receive your products at your doorstep within 48-72 hours.
Cash on Delivery
100% cash on delivery anywhere in Bangladesh with guaranteed safety of your product.
Parcel Return
Through our reverse logistics facility we allow customers to return or exchange their products hassle-free.
Delivery Charges
Same City Delivery (Pickup & Delivery Same District/City)
| Delivery Time | Up to 500 gm | 500 gm to 1 Kg | 1 Kg to 2 Kg |
|---|---|---|---|
| 24 Hours | BDT 60 | BDT 70 | BDT 90 |
•1% COD charge will be applicable
•This price/plan is exclusive of any VAT/TAX
•For weight more than 2KG, additional BDT 15/Per KG (SAME CITY) will be applicable
Note: Different delivery charges apply for suburbs delivery, inter-city Dhaka, and inter-city outside Dhaka. Contact us for detailed pricing information.
Order Processing & Delivery Time
Orders are typically processed within 1-2 business days. Once your order is confirmed and payment is verified, we will arrange pickup with our courier service.
Metropolitan Cities
Dhaka, Chittagong, Sylhet, Khulna, Rajshahi: 24-72 hours
Express Delivery (Dhaka Only): 4-6 hours
Other Districts
Nationwide delivery to all districts: 48-72 hours
Package Tracking
Once your order ships, you will receive a tracking number via SMS and email. You can track your package status in real-time through our tracking system or contact our customer service team for assistance.
Our delivery partners ensure safe handling and timely delivery of your luxury timepiece. For any delivery-related queries, contact our customer service team through the contact page.
Returns & Exchange Policy
We want you to be completely satisfied with your purchase. Through our reverse logistics facility, we allow customers to return or exchange their products hassle-free within 7 days of delivery.
Return Requirements:
- •Watch must be unworn and in original condition
- •All original packaging, tags, and documentation must be included
- •No visible signs of wear, scratches, or alterations
- •Product must not have been damaged or modified
How to Return or Exchange:
- Contact our customer service team within 7 days of delivery
- Provide your order number and reason for return/exchange
- Receive return authorization and instructions
- We will arrange pickup through our courier service
- Refund or exchange will be processed within 7-10 business days
Refunds
Refunds are processed within 7-10 business days after we receive and inspect your return. The amount will be refunded to your original payment method or can be credited to your account for future purchases.
For Cash on Delivery orders, refunds will be processed via bank transfer (bKash/Nagad/Bank Account). Please provide your preferred payment details when initiating the return.
Note: Delivery charges are non-refundable unless the return is due to our error or a defective product.
Damaged or Defective Items
In the rare event that your watch arrives damaged or defective, please contact us immediately upon receipt. We guarantee 100% safety of your product during transit. If any damage occurs, we will:
- •Arrange free return pickup via our courier service
- •Provide immediate replacement or full refund including delivery charges
- •Process your request on priority within 24 hours
Please inspect your package upon delivery. If the packaging appears damaged, please note this with the delivery agent and take photos before opening. Contact us immediately at the phone number provided below.
Questions about shipping or returns?
Contact Customer Service